Refund and Returns Policy
At PondLinerUSA.com, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.
Returns
- You may return items within 30 days of purchase.
- Items must be unused, in original packaging, and in resalable condition.
- A proof of purchase is required for all returns.
Non-Returnable Items
- Custom or special-order items.
- Used, damaged, or altered products not due to shipping or manufacturer defects.
How to Initiate a Return
- Contact us at wicacorp@gmail.com or call +1 (352) 445-2821 to request a return authorization.
- Package the item securely, including your order details.
- Ship the item to:
PondLinerUSA
3850 SW 189 AVE, Dunnellon, FL 34432 - Once received and inspected, we will process your return within 7-10 business days.
Refunds
- Approved refunds will be issued to the original payment method.
- Shipping fees are non-refundable, except in cases of defective or incorrectly shipped products.
- If your return is approved, your refund will be processed within 3-5 business days after inspection.
Late or Missing Refunds
- If you haven’t received a refund, check your bank account and contact your payment provider.
- If you still have not received your refund, please email us at wicacorp@gmail.com.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange, contact us within 7 days of receiving your order.
Damaged or Incorrect Orders
If your item is damaged in transit or you received the wrong product, please contact us immediately with photos of the item and packaging.
For any questions or concerns, feel free to reach out to us at wicacorp@gmail.com or call +1 (352) 445-2821.
Thank you for choosing PondLinerUSA.com!